Delivery / Shipping

We offer retail customers flat rate shipping at different prices to locations around Australia (some exclusions apply). See our flat rate shipping zones and pricing here.

Your order will be dispatched for delivery within five business days (or earlier) from purchase. Couriers offer a door drop service for boxed items and kerbside drop off, for large or heavy items in wooden crates or pallets.

Collection

Click & Collect orders are available within three business days from the date of purchase and can be picked up from our store in St Peters during trading hours.

Custom Shipping Quote

Some large or fragile items can’t be shipped by our standard couriers and need a custom shipping quote. If a product is marked ‘Custom shipping or collection only’ contact us prior to placing your order and we’ll give you a quote or select ‘Collection’ and pick your item up in-store.

VIP Delivery Service

If you’d like a VIP delivery service, which includes delivery, unpacking, product placement in your home, and rubbish removal, please contact us in advance to receive a quote.

Trade Order Shipping

For trade customers, shipping is quoted separately, after ordering. Alternatively, if you want to know the shipping costs before your purchase, please contact our trade team. We use a variety of couriers for our trade customers and offer both standard and VIP delivery services.

How Pots Are Packaged

Light to medium-weight items will arrive boxed and will be dropped at your door. Large, heavy, and fragile items will arrive on a wooden pallet, and some will also be in an enclosed wooden crate. They will be dropped to the kerb. Please double-check the weight of your pot before ordering. It’s a good idea to organise an extra set of hands (or more!) on delivery day for large, heavy, or bulky items that come in a wooden crate or pallet. Sadly, couriers will only ‘drop’ the delivery and cannot help with opening or carrying products into your home, or taking away packaging, crate rubbish, or wooden pallets.

Read more about Delivery.

Payment Options

We accept the following payment methods: credit and debit cards.

We do not accept American Express cards.