- We do issue refunds on full priced items if the items supplied are faulty, defective, or damaged.
- We do not issue refunds if you change your mind or accidently order the wrong thing. In this instance, we offer credit notes or exchanges.
- We don’t issue refunds on sale or marked down items.
- Plants purchased in-store are perishable items and cannot be refunded, returned, or exchanged.
Faulty, defective, or damaged items
Refunds are available in the instance of a major fault or defect in accordance with Australian Consumer Law.
Upon delivery, inspect all items carefully. If you believe there’s an issue, please email us at firstname.lastname@example.org within 24 hours of acceptance of the goods. In your email detail (with attached images) any faults, defects, damage, shortage, or failure of compliance with the product description or order placed. If you don’t tell us in writing of any matter or issue within 24 hours of delivery, you have accepted the goods are not faulty.
Returning product for refund
If the product ordered is deemed faulty and a refund is being issued, Garden Life will organise and pay for the return shipping or collection of the goods.
Once we have approved a refund request and item is returned, we will refund the value of the order, including shipping costs, to the original method of payment. We endeavour to process refunds within 14 days of the item being returned.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company and bank, as it may take some time before your refund is deposited to your account. If you’ve done this and you still have not received your refund, please contact us.
If you change your mind within 14 days of delivery, we can provide a credit note on boxed items only (excluding delivery costs). Items need to be returned and received by us in their original and unused condition in the original packaging. All courier or postage charges associated with the return of items for a credit note is the responsibility of the customer.
Due to logistical issues, if your order arrived in a crate and pallet, it is difficult for us to accept returns. Please email or call to enquire if this is possible and to find out what the associated costs might be. Contact: email@example.com or 02 9517 3633.
In the instance where a credit note is being issued, it will be applied to your account.
We accept exchanges for change of mind within 14 days of delivery, and when boxed items are returned to us unused and in their original condition and packaging. All courier or postage charges associated with the return of an exchange is the responsibility of the customer.
The value of an item is determined by the amount paid on your order invoice. If you are exchanging for a completely different item, the value of the new item is determined by the online listed price at the time your exchange is processed. We cannot apply discounts from past sales or promotions.
Exchanges will be processed and shipped once the original items have been received and reviewed to confirm their original condition. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Due to logistical issues, if your order arrived in a crate and pallet, it is difficult for us to accept items for exchange. Please email or call to enquire if this is possible and to find out what the associated costs might be. Contact: firstname.lastname@example.org or 02 9517 3633.
We do not offer an ongoing warranty once pots purchased have been delivered or installed. This is due to the nature of the product’s exposure to the elements, plants, soil, and water.
For full warranty details, check our Terms & Conditions.
Cancelling an order prior to shipment
Please choose carefully. If you place an online order and need to cancel prior to shipping, a credit note will be issued, not a refund.
Returning items to Garden Life
Please send your items or drop them in-store.
158 Princes Highway
St Peters NSW 2044