We deliver Australia-wide* using a variety of third-party couriers.
Delivery Days and Times
All dates quoted for delivery are estimates only and may be subject to change. The couriers we use only deliver during business hours, Monday to Friday, 9 am to 5 pm.
Delivery costs are calculated based on the total order size and weight, and your delivery location. We use a range of third-party couriers to get orders to customers in the quickest and most cost-effective way.
Your order will be dispatched for delivery within five business days from purchase. Once dispatched, you will receive an email with the order tracking details so you can follow the status of your delivery.
How Orders Are Packaged
Light to medium weight items will arrive boxed. Our couriers offer a door drop service for boxes. Large, boxed items can weight up to 25kg – 30kg.
Large or heavy items will arrive on a wooden pallet and some will also be in an enclosed wooden crate. Please ensure you double check the weight of your pot before ordering (weights and dimensions are on each individual product, under the Product Information section.)
Our couriers offer a kerbside drop off only for large or heavy items in crates or pallets.
It’s a good idea to organise an extra set of hands (or more!) on delivery day for large, heavy, or bulky items that come in a wooden crate or pallet. Some large pots on their pallets can weight more than 100kg – 150kg. In addition, wooden crates need to be opened with tools.
Sadly, couriers will only ‘drop’ the delivery and cannot help with opening or carrying products into your home, or taking away packaging, crate rubbish or wooden pallets. Rubbish removal is the responsibility of the customer.
VIP Delivery Service
If you’d like a full VIP delivery service, which includes delivery, unpacking, product placement in your home and rubbish removal, please place your order as Click & Collect, then contact us to receive a quote for our VIP delivery service. Alternatively, contact us in advance of your purchase so we can give you a quote for VIP delivery.
Click & Collect
Click & Collect orders are available within three business days from date of purchase and can be picked up from our store in St Peters during trading hours. Collections must occur within 14 days of an order being placed. Should you require storage after 14 days, a storage fee of $25 per week per pallet will be charged. Storage options are subject to availability.
Delivery Tracking & Enquiries
From the email you received with the delivery tracking details, click on the tracking link, which will connect to the MyParcel website. Then click on the “Contact MyParcel Today” button to fill out a support request and MyParcel will assist with your enquiry. Alternately, contact firstname.lastname@example.org or call 02 9517 3633 with your order details.