Terms & Conditions

Garden Life Pty Ltd
ABN 36 117 076 954
158 Princes Highway
St Peters, 2044, NSW
Ph. +61 2 9517 3633
Email: [email protected]
Website: www.gardenlife.com.au



By accessing or using this website, you agree to these terms or conditions (as they may be updated, at our discretion, from time to time). Please note that although every effort is made to photograph our products accurately, we cannot guarantee every computer monitor will accurately depict the actual colour of the merchandise. Please contact us with any questions about the product before purchasing.



We aim to provide all of our customers with a safe online shopping experience. Our system encodes your credit card and contact details to ensure our safe transfer to us. The records of all activities you undertake or record using our website will remain strictly confidential and will only be disclosed to our employees and contractors for the purposes of fulfilling your order. We do not disclose any information to third parties. We respect your privacy and personal information and comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). We may use your email address to send our email newsletters and other announcements regarding promotions, new products and special features. Should you wish to be removed from our mailing list at any time, please email [email protected].



Garden Life only collects personal information when you knowingly provide it. Personal information is collected in a number of ways, including directly from you collected over the phone, via email, within marketing activities and invitation responses, and when you submit information to us through our website (e.g. by email, a form or cookies).



Your contact details may be used by us for the purposes of sending marketing correspondence or invitations to you. We acknowledge and respect an individual’s choice to opt-out of our direct marketing communications and activities. Should you decide you do not wish to receive marketing or promotional materials from us, please contact us via email: [email protected]



All amounts listed on this website are in Australian Dollars (AUD).



You can pay by credit card on our website or you can call us on +61 2 9517 3633 to place your order by providing us with your payment over the phone. Our customer service phone line is open from 9:00am-5:00pm, Monday through Friday.



By placing an order with us, you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unclear about any aspect of these terms, please don’t hesitate to contact us before placing an order – either by phone on +61 2 9517 3633, or by email at [email protected].


Prices and availability of goods are subject to change without notice. If an item is purchased online and found to be out of stock, you will be contacted within 24h and offered a full refund or notified of when the item will be available.



Click & Collect allows you to shop online at your convenience, then collect your order from our St Peters store for no additional charge, at a time that suits you. Collections or deliveries must occur within 14 days of an order being finalised. Should you require storage after 14 days, a storage fee of 10% of your total order per week will incur. Storage options are subject to availability and management’s approval.

Your order will be available to collect 48 hours after your purchase. Sometimes specific sizes or colours can be cleared out by commercial or multiple orders. If this happens and we cannot meet the guideline, we will contact you within 24 hours with an updated delivery date and the option of a refund if it does not suit you.

Garden Life offers curbside drop off service to local Sydney metro locations. We also have long term and trusted delivery partners for large and interstate requests. We use a variety of methods to get your delivery out to you in the most efficient manner.

Our products come loose. We will book via a fully insured transport company for interstate freight of fragile products who will package and wrap accordingly.

All dates quoted for delivery are estimated delivery dates only and may be subject to change. We can accept no liability for any loss or damage (whether direct or indirect) if delivery takes place other than the estimated date for delivery. Please note that couriers will only deliver during business hours Monday to Friday, 9 am-5 pm.

All items shipped via courier will need to be signed for. Delivery is deemed effective when the delivery company receives a signed receipt or delivery docket confirming the goods were received.



The customer is solely responsible for the installation and use of the products. Garden Life is not responsible or liable for any installation by a third party.


Garden Life is not able to offer an ongoing warranty once the pots are installed. This is due to the nature of the pots and the exposure to the elements, plants, soil and water.


Garden Life’s pots have drainage holes. This is to ensure water is free flowing. Please ensure these holes are not blocked before planting/installing soil. Please do not use geo-fabric, textile fabric, silt fence, cloth or similar as it will become clogged by silt and roots which will prohibit water from exiting the pot.

Please place the pot to its designated location and fill with good quality Australian Standard Potting Mix specific soil. Potting Mix is free draining which enables the water to flow through the soil profile.

Once planted the pots need to be raised up on packers or other material to ensure water drains away freely. Excess water in the soil profile can adversely affect the structural integrity and the exterior finish of the pot.


Plants are a perishable item and cannot be returned, exchanged or refunded.

For other products, we want you to be satisfied by your purchase. If you change your mind within 14 days, we will provide a credit note/exchange for product if returned in original condition.

We regret that Garden Life is not able to provide refunds due to change of mind.


When the products have been delivered by a third party, Garden Life must be notified within 24 hours of acceptance of products in writing (with photographic evidence) of any evident defect/damage, shortage, or failure to comply with the description or quote.

The customer is deemed to have accepted the Goods are not faulty, if Garden Life hasn’t been advised in writing of any matter within 24 hours of delivery.

Shipping and handling charges are non-refundable, unless the item received is defective or incorrect.

The value of an item is determined by the amount paid and listed on your invoice. If you are exchanging for a completely different item, the value of the new item is determined by the online listed price at the time your exchange is processed. We cannot apply discounts from past sales/promotions. During sale periods, returns may take up to 10 days to process.

Please contact our Customer Care team at +61 2 9517 3633 or [email protected] to assist with your return or exchange.


Sales items are considered a final sale and cannot be exchanged, returned or refunded.


Our pots are subject to the following variations, which are not considered faults or defects:

  • Every effort is made to ensure there is minimal colour variation, however some variation can be expected.
  • Expand, contract or distort as a result of exposure to heat, cold, weather
  • Mark or stain when exposed to certain substances
  • Be damaged or disfigured by impact or scratching
  • Damage or disfigure due to incorrect installation methods
  • Have non-structural crazing cracks
  • Have scuff marks or slight scratching


We regret that Garden Life is not able to offer an ongoing warranty once the pots are installed. This is due to the nature of the pots and the exposure to the elements, plants, soil and water. A pot is still fit for purpose if it has natural deterioration or discolouration due to its use as garden pot.

Full refunds including shipping costs will be available in the instance of a major fault/defect as per Australian Consumer Law.

Any modifications or changes made to the pots will automatically void all warranty. Should a valid warranty claim be made, Garden Life is not liable for any costs associated or incurred by the customer as a result of removing & re-installation of faulty pots.

If you wish to make a claim, please contact our Customer Care team at +61 2 9517 3633 or [email protected] You will be asked to provide:

  • The invoice number and date of purchase; and
  • Photographic evidence to support your claim, including a top shot of the product with at least two close-up images of the defect.

For the avoidance of doubt, a product is not defective if there is a manufacturing variation referred to above.

Subject to the above and subject to any condition, warranty or right implied by, or any statutory consumer guarantee contained in, any law (including the Competition and Consumer Act 2010 (Cth)) which cannot by law be excluded by agreement:

We give no warranties if any expressly set out in these terms and conditions; and

All implied conditions, warranties and rights are excluded.

The following only applies if you are located in Australia and deemed a “consumer” under the Australian Consumer Law (ACL) and may not apply in your particular case. Our products come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure. By stating these rights, we do not vary or extend the remedies otherwise available to you. The name, business address, telephone number and email address of the person giving this warranty are:

Garden Life Pty Ltd
ABN 36 117 076 954
158 Princes Highway
St Peters, 2044, NSW
Ph. +61 2 9517 3633
Email: [email protected]
Website: www.gardenlife.com.au


Notwithstanding any other provision of this agreement, we shall have no liability to you (whether for breach of contract, negligence or on any other basis) for loss of use, profit, revenue, business, contract or anticipated benefit or saving, or for any delay, increase in operating costs or for any special, indirect or consequential loss. Otherwise, our maximum aggregate liability to you (whether for breach of contract, negligence or on any other basis) is limited to the price of the product in respect of which such liability may arise.


Unless otherwise indicated, we own the copyright and other intellectual property rights (“IP”) in the content on this website. Some of the IP in the content may be owned by someone else and is included on our website under a license or agreement. All copying, downloading, reproduction, distribution adaptation, modification or communication of the site or any content is prohibited except with our prior written permission.


Our website may be linked to other websites over which we have no control. We make no representations about the accuracy of information contained on those websites. We are not liable for the content on those websites.


This agreement shall be governed by the law of New South Wales, Australia and the parties agree to submit to the jurisdiction of the courts of that State and any courts having appellate jurisdiction from them.


We publish electronic addresses on this website to facilitate communication relating to our business functions. We give no consent to receiving unsolicited commercial electronic messages or SPAM.