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Terms & Conditions

CONTACT
Garden Life Pty Ltd
ABN 36 117 076 954
158 Princes Highway
St Peters, 2044, NSW
Ph. +61 2 9517 3633
Email: grow@gardenlife.com.au
Website: www.gardenlife.com.au

 

DISCLAIMER

By accessing or using this website, you agree to these terms or conditions (as they may be updated, at our discretion, from time to time). Please note that although every effort is made to photograph our products accurately, we cannot guarantee every computer monitor will accurately depict the actual colour of the merchandise. Please contact us with any questions about the product before purchasing.

 

SECURITY, CONFIDENTIALITY & PRIVACY

We aim to provide all of our customers with a safe online shopping experience. Our system encodes your credit card and contact details to ensure our safe transfer to us. The records of all activities you undertake or record using our website will remain strictly confidential and will only be disclosed to our employees and contractors for the purposes of fulfilling your order. We do not disclose any information to third parties. We respect your privacy and personal information and comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). We may use your email address to send our email newsletters and other announcements regarding promotions, new products and special features. Should you wish to be removed from our mailing list at any time, please email marketing@gardenlife.com.au.

 

MARKETING COMMUNICATIONS & PRIVACY

Garden Life only collects personal information when you knowingly provide it. Personal information is collected in a number of ways, including directly from you collected over the phone, via email, within marketing activities and invitation responses, and when you submit information to us through our website (e.g. by email, a form or cookies).

 

PROMOTIONAL & MARKETING MATERIAL

Your contact details may be used by us for the purposes of sending marketing correspondence or invitations to you. We acknowledge and respect an individual’s choice to opt-out of our direct marketing communications and activities. Should you decide you do not wish to receive marketing or promotional materials from us, please contact us via email: marketing@gardenlife.com.au

 

CURRENCY

All amounts listed on this website are in Australian Dollars (AUD).

 

PAYMENT OPTIONS

You can pay by credit card on our website or you can call us on +61 2 9517 3633 to place your order by providing us with your payment over the phone. Our customer service phone line is open from 9:00am-5:00pm, Monday through Friday.

 

PLACING AN ORDER

By placing an order with us, you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unclear about any aspect of these terms, please don’t hesitate to contact us before placing an order – either by phone on +61 2 9517 3633, or by email at grow@gardenlife.com.au.

 

Prices and availability of goods are subject to change without notice. If an item is purchased online and found to be out of stock, you will be contacted within 24h and offered a full refund or notified of when the item will be available.

 

CLICK & COLLECT AND SHIPPING & COSTS

Click & Collect allows you to shop online at your convenience, then collect your order from our St Peters store for no additional charge, at a time that suits you. Our customer care team will call or contact you via an email when your order is ready for collection. Our store is open from 9:00am-5:00pm, Monday through Friday, and from 10:00am-5:00pm Saturday through Sunday. Opening hours may change according to the season, please refer to the store opening hours.

 

Shipping & Costs: If you wish to purchase large or bulky item and have it delivered to your address, our customer care team will contact you within 24 hours to discuss your options and gain information required to provide you with a delivery quote.

All dates quoted for delivery are estimated delivery dates only and may be subject to change. We can accept no liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery

 

INSTALLATION

The customer is solely responsible for the installation and use of the products. Garden Life is not responsible or liable for any installation by a third party.

 

Garden Life is not able to offer an ongoing warranty once the pots are installed. This is due to the nature of the pots and the exposure to the elements, plants, soil and water.

 

Garden Life’s pots have drainage holes. This is to ensure water is free flowing. Please ensure these holes are not blocked before planting/installing soil. Please do not use geo-fabric, textile fabric, silt fence, cloth or similar as it will become clogged by silt and roots which will prohibit water from exiting the pot.

Please place the pot to its designated location and fill with good quality Australian Standard Potting Mix specific soil. Potting Mix is free draining which enables the water to flow through the soil profile.

Once planted the pots need to be raised up on packers or other material to ensure water drains away freely. Excess water in the soil profile can adversely affect the structural integrity and the exterior finish of the pot.

RETURNS & EXCHANGE POLICY

Plants are a perishable item and cannot be returned, exchanged or refunded.

For other products, we want you to be satisfied by your purchase. If you change your mind within 14 days, we will provide a credit note/exchange for product if returned in original condition.

We regret that Garden Life is not able to provide refunds due to change of mind.

 

When the products have been delivered by a third party, Garden Life must be notified within 24 hours of acceptance of products in writing (with photographic evidence) of any evident defect/damage, shortage, or failure to comply with the description or quote.

The customer is deemed to have accepted the Goods are not faulty, if Garden Life hasn’t been advised in writing of any matter within 24 hours of delivery.

Shipping and handling charges are non-refundable, unless the item received is defective or incorrect.

The value of an item is determined by the amount paid and listed on your invoice. If you are exchanging for a completely different item, the value of the new item is determined by the online listed price at the time your exchange is processed. We cannot apply discounts from past sales/promotions. During sale periods, returns may take up to 10 days to process.

Please contact our Customer Care team at +61 2 9517 3633 or grow@gardenlife.com.au to assist with your return or exchange.

SALE ITEMS & CUSTOM PRODUCTS

Sales items are considered a final sale and cannot be exchanged, returned or refunded.

MANUFACTURING NATURAL VARIATIONS

Our pots are subject to the following variations, which are not considered faults or defects:

  • Every effort is made to ensure there is minimal colour variation, however some variation can be expected.
  • Expand, contract or distort as a result of exposure to heat, cold, weather
  • Mark or stain when exposed to certain substances
  • Be damaged or disfigured by impact or scratching
  • Damage or disfigure due to incorrect installation methods
  • Have non-structural crazing cracks
  • Have scuff marks or slight scratching

WARRANTY

We regret that Garden Life is not able to offer an ongoing warranty once the pots are installed. This is due to the nature of the pots and the exposure to the elements, plants, soil and water. A pot is still fit for purpose if it has natural deterioration or discolouration due to its use as garden pot.

Full refunds including shipping costs will be available in the instance of a major fault/defect as per Australian Consumer Law.

Any modifications or changes made to the pots will automatically void all warranty. Should a valid warranty claim be made, Garden Life is not liable for any costs associated or incurred by the customer as a result of removing & re-installation of faulty pots.

If you wish to make a claim, please contact our Customer Care team at +61 2 9517 3633 or grow@gardenlife.com.au. You will be asked to provide:

  • The invoice number and date of purchase; and
  • Photographic evidence to support your claim, including a top shot of the product with at least two close-up images of the defect.

For the avoidance of doubt, a product is not defective if there is a manufacturing variation referred to above.

Subject to the above and subject to any condition, warranty or right implied by, or any statutory consumer guarantee contained in, any law (including the Competition and Consumer Act 2010 (Cth)) which cannot by law be excluded by agreement:

We give no warranties if any expressly set out in these terms and conditions; and

All implied conditions, warranties and rights are excluded.

The following only applies if you are located in Australia and deemed a “consumer” under the Australian Consumer Law (ACL) and may not apply in your particular case. Our products come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure. By stating these rights, we do not vary or extend the remedies otherwise available to you. The name, business address, telephone number and email address of the person giving this warranty are:

Garden Life Pty Ltd
ABN 36 117 076 954
158 Princes Highway
St Peters, 2044, NSW
Ph. +61 2 9517 3633
Email: grow@gardenlife.com.au
Website: www.gardenlife.com.au

LIABILITY

Notwithstanding any other provision of this agreement, we shall have no liability to you (whether for breach of contract, negligence or on any other basis) for loss of use, profit, revenue, business, contract or anticipated benefit or saving, or for any delay, increase in operating costs or for any special, indirect or consequential loss. Otherwise, our maximum aggregate liability to you (whether for breach of contract, negligence or on any other basis) is limited to the price of the product in respect of which such liability may arise.

OUR INTELLECTUAL PROPERTY

Unless otherwise indicated, we own the copyright and other intellectual property rights (“IP”) in the content on this website. Some of the IP in the content may be owned by someone else and is included on our website under a license or agreement. All copying, downloading, reproduction, distribution adaptation, modification or communication of the site or any content is prohibited except with our prior written permission.

LINKS FROM THIS WEBSITE

Our website may be linked to other websites over which we have no control. We make no representations about the accuracy of information contained on those websites. We are not liable for the content on those websites.

GOVERNING LAW

This agreement shall be governed by the law of New South Wales, Australia and the parties agree to submit to the jurisdiction of the courts of that State and any courts having appellate jurisdiction from them.

SPAM

We publish electronic addresses on this website to facilitate communication relating to our business functions. We give no consent to receiving unsolicited commercial electronic messages or SPAM.