Plants are a perishable item and cannot be returned, exchanged or refunded.
For other products, we want you to be satisfied by your purchase. If you change your mind within 14 days, we will provide a credit note/exchange for product if returned in original condition.
When the products have been delivered by a third party, Garden Life must be notified within 24 hours of acceptance of products in writing (with photographic evidence) of any evident defect/damage, shortage, or failure to comply with the description or quote.
The customer is deemed to have accepted the Goods are not faulty, if Garden Life hasn’t been advised in writing of any matter within 24 hours of delivery.
Shipping and handling charges are non-refundable, unless the item received is damaged, defective, or incorrect.
The value of an item is determined by the amount paid and listed on your invoice. If you are exchanging for a completely different item, the value of the new item is determined by the online listed price at the time your exchange is processed. We cannot apply discounts from past sales/promotions. During sale periods, returns may take up to 10 days to process.
Please contact our Customer Care team at +61 2 9517 3633 or [email protected] to assist with your return or exchange.