Delivery / Shipping

We deliver Australia-wide (some exclusions may apply), using a range of third-party couriers to get orders to customers in the quickest and most cost-effective way. Delivery costs are calculated based on the total order size and weight, and your delivery location. Your order will be dispatched for delivery within five business days (or earlier) from purchase. Couriers offer a door drop service for boxed items and kerbside drop off only, for large or heavy items in wooden crates or pallets.

Custom Shipping Quote

Some larger or fragile items can’t be shipped by standard couriers and require a custom shipping quote. If the product you’d like to buy is marked ‘Custom shipping quote only’ contact us in advance of your purchase so we can give you a quote or select ‘Collection.’

Click & Collect

Click & Collect orders are available within three business days from the date of purchase and can be picked up from our store in St Peters during trading hours.

VIP Delivery Service

If you’d like a full VIP delivery service, which includes delivery, unpacking, product placement in your home and rubbish removal, please place your order as Click & Collect, then contact us to receive a quote for our VIP delivery service. Alternatively, contact us prior to placing your order and we’ll give you a quote.

How Pots Come Packaged

Light to medium-weight items will arrive boxed and will be dropped at your door. Large, heavy and fragile items will arrive on a wooden pallet, and some will also be in an enclosed wooden crate. They will be dropped to the kerb. Please ensure you double check the weight of your pot before ordering. It’s a good idea to organise an extra set of hands (or more!) on delivery day for large, heavy, or bulky items that come in a wooden crate or pallet. Sadly, couriers will only ‘drop’ the delivery and cannot help with opening or carrying products into your home, or taking away packaging, crate rubbish or wooden pallets.

Read more about Delivery.

Payment Options

We accept the following payment methods: credit card, debit card and Afterpay.

We do not accept American Express cards.